Until recently, most white-collar, service-sector and professional jobs were shielded from automation by humansâ€™ cognitive monopoly. Computers couldnâ€™t think, so jobs that required any type of thinkingâ€”nuclear physics professor, florist and everything in betweenâ€”required a human. But a form of artificial intelligence called â€śmachine learningâ€ť has given computers skills like reading, writing, speaking and recognizing subtle patterns. Thinking computers like Amelia are opening a new phase of automation and bringing the pluses and minuses to a whole new class of workersâ€”those who work in offices rather than farms and factories. These people are largely unprepared.
U.S. workers today also face direct wage competition from highly skilled, low-cost foreign workers working (virtually) in U.S. offices. Web platforms like Upworkâ€”essentially eBayfor freelancingâ€”allow employers to source talent from across the globe, often at a much lower cost. Think of this as telecommuting gone global. Think of it as telemigration. The combination of this new form of globalization with this new form of roboticsâ€”call it â€śgloboticsâ€ťâ€”is really something new. The most obvious difference is that itâ€™s affecting people working in the service sector instead of the manufacturing and agricultural sectorsâ€”about 129 million Americans as of last month, according to the U.S. Bureau of Labor Statistics.View Article