09/21/2019

Verizon to close Rancho Cordova centers; 1,000 workers offered out-of-state relocation

Telecommunications giant Verizon said Wednesday that it will close its Rancho Cordova customer service and telesales call center early next year, resulting in a loss of more than 1,000 local jobs.

The local closure is effective Jan. 27. Verizon said workers were informed of the upcoming closure on Wednesday.

Verizon said the workers – approximately 700 in customer service and 300 in telesales – will be offered the opportunity to relocate to other customer service call and telesales centers outside of California.

Rancho Cordova’s Verizon facilities are housed in two buildings at 10730 and 10734 International Drive, between Mather Airport and Highway 50.

In a statement released Wednesday afternoon, company spokeswoman Heidi Flato said: “This was a very difficult but necessary business decision. We value our customer service and telesales employees. They are highly trained, highly skilled and experienced and they will be encouraged to stay with the company.”

Verizon said the displaced local workers who want to visit a call center outside the Golden State or Verizon telesales operations in Irving, Texas; Greenville, S.C.; or Tampa, Fla., will be offered a $500 stipend to defray travel costs. The company said it is offering $10,000 in relocation assistance for those who transfer to another center.

Flato said “eligible employees unable to relocate or who do not secure other assignments with the company will be offered individualized separation packages and outplacement help.”

She said a handful of information technology and other Verizon workers in Rancho Cordova ultimately will move to Verizon’s Folsom office at 255 Parkshore Drive. She said the Verizon buildings on International Drive in Rancho Cordova “will be vacated.”

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